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ELSD RECOMMENDED RESOURCES FOR CSEC OFFICE ADMINISTRATION

ELSD RECOMMENDED RESOURCES FOR CSEC OFFICE ADMINISTRATION

These recommended free e-resources are specifically aligned with the Caribbean Secondary Education Certificate (CSEC) curriculum framework as suggested in the CSEC Office Administration Syllabus. Resources are provided under each of the twelve general topics of study as recommended by CXC:

 

Office Orientation

Communication

Recruitment and Orientation

Records and Information Management

Reception and Hospitality

Meetings

Travel Arrangements

Human Resources Management

Accounts and Financial Services

Procurement and Inventory Management

Sales, Marketing and Customer Service

Operations, Despatch and Transport services

 

The syllabus generally aims to:

  • Provide students with the knowledge, skills, attitudes and competencies to function in the modern office environment
  • Develop awareness of the principles, policies, procedures and technological competencies involved in office administration
  • Develop technical, human, planning, organising, problem-solving and management skills necessary for functioning in a modern office environment
  • Provide students with the capability to adapt to changes that impact the business environment
  • Help students appreciate the wide range of attitudes, attributes and behaviours necessary for success and advancement in the world of work; and,
  • Lay the foundation for career development and further studies in the business field.

 

NOTE: The course provides students with the knowledge, skills and attitudes for immediate access to entry-level positions such as administrative assistants, clerical assistants, receptionists, record management clerks, accounting clerks and factory and dispatch clerks and other related positions where required. Through the practical approach adopted, students obtain both the technical and professional skills needed for effective performance, and for mobility as administrative support personnel within any organisation. Further, through the development of the students’ social and personal management skills there is the accompanying growth of a positive work ethic. Finally, students will be equipped with the foundation required if desirous of furthering their education in other related fields of study.

 

TOPIC 1. OFFICE ORIENTATION

 

VIDEO

  • Office Orientation-CSEC Office Administration

https://www.youtube.com/watch?v=VFMPw3WzUao

  • Data Storage Devices: Definition & Types

https://study.com/academy/lesson/data-storage-devices-definition-types.html

POWERPOINT

  • Role & Functions of the Office [SLIDES]

https://www.slideshare.net/LiandraJo/role-functions-of-the-office

WEBSITE

  • Functions and Importance of the Office in a Business Organization

https://hubpages.com/business/Functions-and-Importance-of-the-Office-in-a-Business-Organization

  • Basic Functions of a Modern Office

https://accountlearning.com/basic-functions-modern-office/

  • What are the Main Functions of an Office?

https://www.preservearticles.com/education/what-are-the-main-functions-of-an-office/21543

  • What are the Functions of a Modern Office?

https://www.lbtc.co.uk/administrative-secretarial-skills-blog/what-are-the-functions-of-a-modern-office/

  • Office Automation

https://web.archive.org/web/20060420192030/http:/business.enotes.com/small-business-encyclopedia/office-automation

  • Mission Statements

https://www.investopedia.com/terms/m/missionstatement.asp

  • Mission Statement

https://www.entrepreneur.com/encyclopedia/mission-statement

  • Choosing the best Data Storage Solution

https://www.entrepreneur.com/article/172226

  • Office Layout: Meaning, Objectives, Advantages, Types

https://accountlearning.com/office-layout-meaning-objectives-advantages-types/

  • Principles of Office Organization

https://accountlearning.com/principles-of-office-organization/

  • Office Layout: Choice, Factors, Importance and Principles- Office Environment

https://www.yourarticlelibrary.com/office-management/office-layout/office-layout-choice-factors-importance-and-principles-office-environment/68973

 

TOPIC 2. COMMUNICATION

 

PDF

  • Communication Skills for Workplace Success: Employers look for these Communication Skills

https://www.ramapo.edu/hr/files/2018/02/Communication-Skills-for-Workplace-Success.pdf

VIDEO

  • Office Administration: Communication

https://prezi.com/hrrprjwk9mj-/office-administration-communication/

WEBSITE

  • Effective Communication

https://www.helpguide.org/articles/relationships-communication/effective-communication.htm

  • How to Possess Good Communication Skills in the Workplace

https://smallbusiness.chron.com/possess-good-communication-skills-workplace-10522.html

  • Importance of Business Communication

https://tyrocity.com/topic/importance-of-business-communication/

  • What is Business Communication?

https://www.managementstudyguide.com/business_communication.htm

  • What skills are Office Administration Employers looking for?

https://www.randstad.co.uk/career-advice/job-skills/what-skills-are-office-administration-employers-looking/

  • Importance of Human Relations in Business

https://www.2ndoffice.co/importance-of-human-relations-in-business/

  • Office Communication: Meaning, Importance and Types

https://www.yourarticlelibrary.com/office-management/office-communication-meaning-importance-and-types/74674

  • What are the causes of Communication Breakdown in Business?

https://bizfluent.com/info-7758112-causes-communication-breakdown-business.html

  • Common Communication Issues in a Modern Business Environment

https://www.forwardpmx.com/insights/blog/common-communication-issues-modern-business-environment/

  • Solutions for Effective Communication

https://smallbusiness.chron.com/solutions-effective-communication-44043.html

  • Organizational Structure and Decision Making

https://smallbusiness.chron.com/organizational-structure-decision-making-3825.html

  • Office Skills: Telephone Etiquette

https://officeskills.org/telephone_etiquette.html

  • Centralized versus Decentralized Organizational Structure

https://smallbusiness.chron.com/centralized-vs-decentralized-organizational-structure-2785.html

  • Centralized versus Decentralized Organizational Structure

https://www.cfoedge.com/blog/strategy-and-planning/strategic-planning/centralized-vs-decentralized-organizational-structure/

 

TOPIC 3. RECRUITMENT AND ORIENTATION

 

INTERACTIVE

  • 6 Universal Rules for Resume Writing

https://www.indeed.com/career-advice/resumes-cover-letters/6-universal-rules-for-resume-writing

  • Resume Tips and Strategies

https://edu.gcfglobal.org/en/resumewriting/resume-tips-and-strategies/1/

WEBSITE

  • 9 Ways to Find a New Job

https://www.investopedia.com/financial-edge/0711/9-different-ways-to-find-a-new-job.aspx

  • How to Get a Job

https://www.wikihow.com/Get-a-Job

  • 8 Tips for Rewriting your CV from Recruitment Experts

https://www.thesun.co.uk/money/11499967/tips-rewriting-cv-recruitment-experts/

  • CV Versus Resume: Here are the Differences

https://www.themuse.com/advice/cv-vs-resumehere-are-the-differences

  • The Difference between a CV versus a Resume Explained

https://zety.com/blog/cv-vs-resume-difference

  • 7 Steps to prepare for your Job Interview

https://theundercoverrecruiter.com/how-best-prepare-your-job-interview/

  • The Ultimate Interview Guide: 30 Prep Tips for Job Interview Success

https://www.themuse.com/advice/the-ultimate-interview-guide-30-prep-tips-for-job-interview-success

  • Ministry of Labour and Small Enterprise Development (Laws & Legislation)

https://www.molsed.gov.tt/?forwardOutdatedBrowser=1

  • The 10 worst Resume Mistakes to avoid

https://www.monster.com/career-advice/article/avoid-the-top-10-resume-mistakes

  • 3 Resume No –No’s in 2020

https://thriveglobal.com/stories/3-resume-no-nos-in-2020/

  • 35+ Common Interview Questions and Answers [Complete List]

https://novoresume.com/career-blog/interview-questions-and-best-answers-guide

VIDEO

  • Top 10 Resume Mistakes: How NOT to write a Resume

https://www.youtube.com/watch?v=6gmeu7rXD7Y

 

TOPIC 4. RECORDS AND INFORMATION MANAGEMENT

 

PDF

  • Trinidad and Tobago Data Protection Act 2011 (Chapter 22:04)

http://www.ilo.org/dyn/natlex/natlex4.detail?p_lang=en&p_isn=88403

  • Office Administration. Section 1. Records Management. Chapter 1. Filing Systems

http://higherlogicdownload.s3.amazonaws.com/IAAPHQ/d4ce9653-3de8-4bed-9c85-369cee42bb07/UploadedImages/Certification/OA/Ch1/BryanCollegeStation/OA+Ch01+Outline+(BryanCollegeStation).pdf

  • Trinidad and Tobago Freedom of Information Act 2013 (Chapter 22:02)

http://www.foia.gov.tt/sites/default/files/December%2031%202013-The%20Freedom%20of%20Information%20Act%20Chap%202202-Updated%20Version.pdf

INTERACTIVE

  • Records Management Basics: Terminology and Examples

https://study.com/academy/practice/quiz-worksheet-record-management-basics.html

  • Records Management Quiz

https://www.proprofs.com/quiz-school/story.php?title=records-management-quiz

  • Record Management: Notes, Exercises, Videos, Tests and Things to Remember on Record management

https://www.kullabs.com/classes/subjects/units/lessons/notes/note-detail/4476

WEBSITE

  • Intellectual Property Office, Government of Trinidad and Tobago. Copyright

http://ipo.gov.tt/types-of-ip/copyright/

  • Trinidad and Tobago Copyright Act 2011 (Chapter 82:80)

http://ipo.gov.tt/types-of-ip/copyright/

  • The Definition of Records Management

https://bizfluent.com/info-8705134-life-cycle-electronic-records.html

  • Records Management System (RMS)

https://www.techopedia.com/definition/30667/records-management-system-rms

  • Characteristics of a good Management Information System

https://smallbusiness.chron.com/characteristics-good-management-information-system-59060.html#:~:text=Relevance%20of%20Information,are%20meaningful%20for%20making%20decisions.

  • Management Information Systems (MIS): Top 13 Characteristics

https://www.yourarticlelibrary.com/management/information-system/management-information-system-mis-top-13-characteristics/70210

  • Job Description: Record Management Clerk

https://www.monster.co.uk/career-advice/article/record-management-job-description

  • Understanding Records Management

https://archives.un.org/zh/content/understanding-records-management

  • Record

https://www.techopedia.com/definition/1231/record

  • What are the various Filing Classification Systems?

https://bizfluent.com/list-7639382-various-filing-classification-systems.html

  • Types of Records in an Office

https://tyrocity.com/topic/types-of-records/

  • Filing Practices and Procedures

https://finance.uw.edu/recmgt/files-mgt/appendix2

  • Files Supplies

https://finance.uw.edu/recmgt/files-mgt/appendix3

  • How to Manage Inactive Records Collections

https://recordsmanagement.tab.com/records-management-compliance-and-program-design/how-to-manage-your-inactive-records-collections/

VIDEO

  • Introduction to Records Management

https://www.youtube.com/watch?v=rgoMVqGTZME

 

TOPIC 5. RECEPTION AND HOSPITALITY

 

PDF

  • Manual vs Automated Appointment Scheduling

https://www.appointmentplus.com/wp-content/themes/appointmentplus-theme/dist/img/pdf/manual_vs_automated_appointment_scheduling.pdf

  • BSBADM307: Organise Schedules

https://aspire-solidus-production.s3-ap-southeast-2.amazonaws.com/assets/BXADM307/samples/BXADM307.pdf

VIDEO

  • “Front Desk First Impressions”- Front Desk Unprofessional Segment

https://www.youtube.com/watch?v=s3aR3yP4aKg

  • How to give great Customer Service. The L.A.S.T. Method

https://www.youtube.com/watch?v=dnpMqQnt8WY

E-BOOK

  • Office Management Course Manual

https://www.scribd.com/doc/13080827/Office-Management-Course-Manual

INTERACTIVE

  • Office Administration (Workbook)

https://www.scribd.com/document/325920621/Office-Administration-Workbook

WEBSITE

  • Why the Receptionist is arguably the Most Important Person in the Office

https://bayintegratedmarketing.wordpress.com/2012/01/05/why-the-receptionist-is-arguably-the-most-important-person-in-the-office/

  • Importance of a Receptionist

https://woman.thenest.com/importance-receptionist-15320.html

  • Business Etiquette Rules of a Receptionist

https://woman.thenest.com/business-etiquette-rules-receptionist-11027.html

  • Important Hotel Front Desk/Guest Services Job Skills

https://www.thebalancecareers.com/hotel-front-desk-guest-services-skills-list-2062408

  • Classwork Series and Exercises [Business Studies -JSS 2]: THE Receptionist Office 1

https://passnownow.com/classwork-series-and-exercises-business-studies-jss-2-the-reception-office-i/

 

TOPIC 6. MEETINGS

 

PDF

  • 3. Meetings: Types, Purpose and Structure

https://helenagmartins.files.wordpress.com/2015/05/effective-minute-taking-preview-extract.pdf

  • Robert’s Rules of Order

https://www.dvc.edu/student-services/student-life/pdfs/Roberts-rules-SDSU.pdf

  • Trinidad and Tobago Company’s Act 2016 (Chapter 81:01)

https://rgd.legalaffairs.gov.tt/laws2/Alphabetical_List/lawspdfs/81.01.pdf

  • Republic of Trinidad and Tobago. Act No. 6 of 2019. The Company’s (Amendment Act), 2018

http://www.ttparliament.org/legislations/a2019-06g.pdf

  • Republic of Trinidad and Tobago. The Company’s Act, 1995 (Form 1): Section 9- Articles of Incorporation

http://www.legalaffairs.gov.tt/documentcentre/Incorporation%20of%20a%20Company/Form1.pdf

WEBSITE

  • Glossary of Meeting Terms

https://www.lucidmeetings.com/glossary

  • Documents that are Commonly Used in Meetings

http://pa-prive.com/documents-that-are-commonly-used-in-meetings/

  • Documents to be prepared before and after Meetings

https://www.brainkart.com/article/Documents-to-be-Prepared-Before-and-After-Meetings_35376/

  • The Secretary’s Role at Meetings

https://www.diycommitteeguide.org/resource/secretary-s-role-at-meetings

  • What is the Role of the Chairperson?

https://www.diycommitteeguide.org/code/principle/what-role-chairperson

  • What is the Role of the Treasurer?

https://www.diycommitteeguide.org/resource/what-role-treasurer

  • The Role of a Proxy

https://www.pearse-trust.ie/blog/the-role-of-a-proxy

  • Ex Officio- Definition

http://www.businessdictionary.com/definition/ex-officio.html

  • Why Meetings are Important

http://www.exforsys.com/career-center/meeting-management/why-meetings-are-important.html

  • Five Reasons why Meeting Minutes are Important

https://www.allbusiness.com/five-reasons-why-meeting-minutes-are-important-4113272-1.html

 

TOPIC 7. TRAVEL ARRANGEMENTS

 

POWERPOINT

  • Monetary Instruments Used during Travel [SLIDES]

https://www.slideshare.net/genevaflanders/monetary-instruments-used-during-travel

  • Information and Services Required for Travel [SLIDES]

https://www.slideshare.net/genevaflanders/information-and-services-required-for-travel

WEBSITE

  • Organising Successful Overseas Business Travel

https://www.thefreelibrary.com/Organising+successful+overseas+business+travel.-a0151090750

  • What is Business Travel?

https://tmcfinder.com/what-is-business-travel/

  • The Importance of Time Zones to Business and London’s Competitive Advantage

https://www.johnkay.com/2016/02/10/the-importance-of-time-zones-to-business-and-londons-competitive-advantage/

  • 11 Tips to make Travel Arrangements for your Boss

https://content.wisestep.com/travel-arrangements/

  • CHSS Office Administration for CSEC. Interpreting Travel Schedules

http://chssoa.blogspot.com/2017/01/travel-arrangements.html

  • Re-Entry Permits, Explained

https://www.boundless.com/immigration-resources/re-entry-permits-explained/

  • Top Tips on How to Plan a Business Trip

https://www.mycwt.com/insights/planning-your-business-trip/

  • Don’t Make these Mistakes when Travelling for Work

https://www.forbes.com/sites/kaytiezimmerman/2018/05/20/dont-make-these-mistakes-when-traveling-for-work/#21a60e5a79ed

 

TOPIC 8. HUMAN RESOURCES MANAGEMENT

 

PDF

  • “Factors affecting Employee Turnover and Strong Retention Strategies in Business Organization: a Conceptual View”

https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/8193/PPM_2017_01_Mamun.pdf

WEBSITE

  • Why Human Resources Management is so important

https://www.thebalancecareers.com/what-is-the-importance-of-human-resources-management-1917588

  • Six Main Functions of a Human Resource Department

https://bizfluent.com/info-8244762-six-functions-human-resource-department.html

  • Relationship Building between HR and Organization Departments

https://study.com/academy/lesson/relationship-building-between-hr-organization-departments.html

  • HR Clerk Job Description

https://careertrend.com/about-6560254-hr-clerk-job-description.html

  • Characteristics of a Human Resource Assistant

https://careertrend.com/list-7222254-characteristics-human-resource-assistant.html

  • What are the Factors that contribute to High Staff Turnover and Low Productivity?

https://smallbusiness.chron.com/factors-contribute-high-staff-turnover-low-productivity-10136.html

  • Causes and Effects of High and Low Staff Turnover

https://smallbusiness.chron.com/causes-effects-high-low-staff-turnover-33939.html

  • Why does your Company have a High Turnover Rate?

https://factorialhr.com/blog/causes-high-turnover-rate/

VIDEO

  • Absenteeism and Turnover in the Workplace: Definition and Effects

https://study.com/academy/lesson/absenteeism-and-turn-over-in-the-workplace-definition-effects.html

 

TOPIC 9. ACCOUNTS AND FINANCIAL SERVICES

 

PDF

  • Key Functions of your Accounting Department

https://www.pcg-services.com/key-roles-accounting-department/

WEBSITE

  • Know Everything about Different Types of Cheques and their Purpose

https://www.elearnmarkets.com/blog/cheque-de-india/

  • 23 Functions and Duties of Accounting and Finance Department of SMEs

https://accountantnextdoor.com/23-functions-duties-accounting-finance-department-smes/

  • Accounting Clerk Job Description: What is an Accounting Clerk?

https://corporatefinanceinstitute.com/resources/careers/jobs/accounting-clerk-job-description/

  • 10 best Accounting Clerk Skills to develop for Improved Performance- Job Description and Resume Examples

https://jobdescriptionandresumeexamples.com/10-best-accounting-clerk-skills-to-develop-for-improved-performance/

  • Five Tools for running an efficient Accounting Practice

https://connect.nsacct.org/blogs/kent-heele/2019/03/01/five-tools-for-running-an-efficient-accounting-pra

  • Types of Accounting Packages

https://bizfluent.com/list-5911787-types-accounting-packages.html

  • What is a Spreadsheet?

https://www.myaccountingcourse.com/accounting-dictionary/spreadsheet

  • What are the 9 Major Types of Financial Institution(s)?

https://www.investopedia.com/ask/answers/061615/what-are-major-categories-financial-institutions-and-what-are-their-primary-roles.asp

  • Banking Operations: Different Types of Payments and Payment Systems

http://www.technofunc.com/index.php/domain-knowledge/banking-domain/item/different-types-of-payment

  • Bank Statement Definition

https://strategiccfo.com/bank-statement/

  • How to do Bank Reconciliation

https://www.freshbooks.com/hub/accounting/do-bank-reconciliation

  • Accounting Tools: The Imprest System

https://www.accountingtools.com/articles/what-is-the-imprest-system.html

  • The Role of Finance in Procurement

https://www.purchasecontrol.com/blog/role-of-finance-in-procurement/

INTERACTIVE

  • Banks: Types of Deposit and Accounts

https://www.toppr.com/guides/general-awareness/banks/types-of-deposit-and-accounts/

 

TOPIC 10. PROCUREMENT AND INVENTORY MANAGEMENT

 

POWERPOINT

  • Terminologies and Abbreviations used in Purchasing Documents [SLIDES]

https://www.slideshare.net/genevaflanders/terminology-and-abbreviations-used-in-purchasing-documents

  • Procurement and Inventory Management: Duties and Attributes of a Purchasing Clerk/Assistant [SLIDES]

https://www.slideshare.net/genevaflanders/duties-and-attributes-of-a-purchasing-clerkassistant?qid=9aaa2839-55ea-43df-96fb-56d852f601c4&v=&b=&from_search=1

  • Document used in the Purchase of Goods and Services: Documents used in Procurement and Inventory Management [SLIDES]

https://www.slideshare.net/genevaflanders/documents-used-in-procurement-and-inventory-management-111051582

  • Procedures for Purchasing Goods and Acquiring Services [SLIDES]

https://www.slideshare.net/genevaflanders/procedures-for-purchasing-goods-and-acquiring-services

  • Procurement and Inventory Management: Importance of Inventory Management [SLIDES]

https://www.slideshare.net/genevaflanders/importance-of-inventory-management-110016841?qid=8d1c8ac8-dcca-443b-a5a9-e8c2bf6e14d5&v=&b=&from_search=4

  • Maintaining Stock Records- Manual and Electronic [SLIDES]

https://www.slideshare.net/genevaflanders/maintaining-stock-records-manual-and-electronic-110097510?qid=3ac22a5e-d9a2-45cc-94d7-fab10f0cfc87&v=&b=&from_search=1

  • Procurement and Inventory Management: Functions of the Procurement and Inventory Management Office [SLIDES]

https://www.slideshare.net/genevaflanders/functions-of-the-procurement-and-inventory-management-office-110136383?qid=49700281-128b-46a3-b55f-0795aa5ed183&v=&b=&from_search=1

WEBSITE

  • Role of Procurement in an Organization- Procurement: A Tutorial

https://scm.ncsu.edu/scm-articles/article/role-of-procurement-within-an-organization-procurement-a-tutorial

  • Procurement: What is Procurement?

https://www.investopedia.com/terms/p/procurement.asp

  • How External Factors can affect Procurement

https://www.achilles.com/industry-insights/how-external-factors-can-affect-procurement/

 

TOPIC 11. SALES, MARKETING AND CUSTOMER SERVICE

 

POWERPOINT

  • Clerk: Duties of the Sales Clerk in the Sales Office [SLIDES]

https://www.slideshare.net/genevaflanders/duties-of-the-sales-clerk-in-the-sales-office?qid=f9f96d29-4697-48fb-92ac-c19bfc7dd71d&v=&b=&from_search=21

  • Marketing Functions [SLIDES]

https://www.slideshare.net/DevikaAntharjanam/abhinv-kumar

  • The 7 Functions of Marketing [SLIDES]

https://www.slideshare.net/pjgrethel/marketing-functions

  • Important Marketing Functions [SLIDES]

https://www.slideshare.net/gentlemoro/important-marketing-functions

  • Duties of the Marketing Clerk [SLIDES]

https://www.slideshare.net/genevaflanders/duties-of-the-marketing-clerk

  • Duties of the Customer Service Clerk in a Sales Office [SLIDES]

https://www.slideshare.net/genevaflanders/duties-of-the-customer-service-clerk-in-a-sales-office?qid=f1ecd001-83cf-4d65-81f6-9594f6d24858&v=&b=&from_search=1

  • Skills required of a Clerk in the Sales Office [SLIDES]

https://www.slideshare.net/genevaflanders/skills-required-of-a-clerk-in-the-sales-office?qid=5ad996e1-f046-4ecc-829a-1954ed3c975d&v=&b=&from_search=1

  • Preparation of Documents used in Sales and Marketing Office [SLIDES]

https://www.slideshare.net/genevaflanders/preparation-of-documents-used-in-sales-and-marketing-office?qid=f3adf41c-05b2-4358-88a5-654b269ebbbe&v=&b=&from_search=1

  • Types of Discounts used by the Sales, Marketing and Customer Service Office [SLIDES]

https://www.slideshare.net/genevaflanders/types-of-discounts-used-by-the-sales-marketing-and-customer-service-office?qid=42fcf68b-189d-4b0f-be91-c5467934f864&v=&b=&from_search=1

  • Function of the Corporate Communication Clerk [SLIDES]

https://www.slideshare.net/genevaflanders/functions-of-the-corporate-communication-clerk?qid=6d96fd8d-7b63-4acd-8fdf-f1bcb5fa778c&v=&b=&from_search=1

WEBSITE

  • The 10 Responsibilities of Marketing Departments

https://blog.saleslayer.com/10-responsibilities-marketing-departments

  • 2 Functions of a Customer Service Department

https://bizfluent.com/info-8420945-two-functions-customer-service-department.html

  • Sales Organization: Needs, Importance, Functions and Structure

https://www.yourarticlelibrary.com/sales/sales-organisation-needs-importance-functions-and-structure/50993

E-MAGAZINE

  • Top 10 Customer Service Duties

https://www.customerservicemanager.com/top-ten-customer-service-duties/

 

TOPIC 12. OPERATIONS, DESPATCH AND TRANSPORT SERVICES

 

POWERPOINT

  • Functions of the Dispatch and Transport Offices/Services [SLIDES]

https://www.slideshare.net/oateacher/operations-despatch-and-transport-services-110037248

  • Duties of a Clerk in the Operations, Dispatch and Transport Offices/Services [SLIDES]

https://www.slideshare.net/oateacher/operations-despatch-and-transport-services-110119526?qid=910981a2-8e50-4217-82c7-6de6b5ef0e7b&v=&b=&from_search=1

  • Interpret Information on Documents Used in Operations, Dispatch and Transport Offices/Services [SLIDES]

https://www.slideshare.net/oateacher/operations-despatch-and-transport-services-110160575?qid=1e408120-684d-4687-92e3-14a3691354b1&v=&b=&from_search=1

WEBSITE

  • “Office Clerk”. Job Description: Part 1. Duties and Tasks

https://job-descriptions.careerplanner.com/Office-Clerks-General.cfm

  • Career Planning for Administrative and Office Professionals

https://blog.edenworkplace.com/career-planning-for-administrative-and-office-professionals

INTERACTIVE

  • Office Administration (Workbook)

https://idoc.pub/documents/office-administration-workbook-34wmx3rdwjl7

  • Quiz 2. Office Administration

https://idoc.pub/documents/quiz-2-office-administration-d49oeyxr3649

 

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